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FAQs
How do I pick-up locally?
We offer local pickup in the greater South Seattle area. Once you place your order, please allow 1-5 business days for processing. Pickup location and time will be arranged individually via email, phone, or text to ensure a smooth handoff. We’ll reach out to coordinate the details after your order is confirmed.
What is the shelf life of your products?
Our chi chi dango mochi stay fresh for 3-5 days when stored in an air-tight container at room temperature. For longer storage, you can freeze them for up to 3 months. To enjoy after freezing, let them thaw at room temperature for the best texture and taste.
How are products shipped?
Since our mochi chi chi dangos are made to order, we carefully prepare and package them before shipping. Once your order is processed, we ship via USPS 2-3 Day Priority Mail with tracking, which is our standard shipping option. If you need your order faster, we also offer 1-business-day shipping after processing.
How will my order be packaged?
To ensure freshness and safe delivery, all mochi chi chi dangos are vacuum-sealed and carefully packed in a corrugated shipping box with protective packing materials. This helps maintain quality and prevents damage during transit, so your order arrives in the best condition possible.
Are my details secured?
Yes! We take your security seriously. Our website is powered by Shopify, a trusted e-commerce platform that securely processes all payments. We never store or handle your payment details—all transactions are processed directly through Shopify’s encrypted payment system.
If you use Shop Pay, your payment information is securely saved within Shopify for faster checkouts on future purchases. Shopify is PCI-compliant, meaning it meets the highest security standards to protect your data. Your privacy and security are our top priority.